Helser brothers has built a rock solid reputation for extraordinary customer service over the last 22 years. We know it’s really all about trust and relationships, and we hire people who share our vision.
One of our most important on-boarding rituals for every person we hire is to read the book Raving Fans by Ken Blanchard and Sheldon Bowles. It perfectly captures our philosophy of offering the best products and service in the industry.
Recently our minds were completely blown by one of our long time vendors Pete Driggs. Pete is our freight forwarder. He’s the guy that finds us the best deals for our clients when orders have to be truck shipped.
Challenges equal Opportunities
We found ourselves in a time crunch with no good way to get some hardware to Sparks, Nevada. By the way, Sparks is 764 miles (14 hours and 36 minutes) from Chandler, Arizona. Pete stepped up to the plate and personally delivered our hardware to our client! Wow, just Wow!
Pete’s incredible and outrageous customer service made everyone at Helser Brothers Raving Fans of his business! We decided to honor him in our own way. We set up a “meeting” with him and totally surprised him with a cheering crowd of fans.
Pete was presented with a copy of our favorite book, signed by everyone at Helser Brothers. Special notes from Jay and Mark were on the fly leaf as well. We also presented Pete with a certificate of appreciation and a gift certificate to a classy local restaurant.
We love to honor special people, and Pete is certainly special to us!