Our clients will surely attest whether you are creating a single, a room full, or a whole house full of window treatments, it is easy to spend a lot of money. Sometimes, in the effort to attract and appease your customers, you end up taking a cut in profits. We here at Helser Brothers want to not only make custom draperies easy but also affordable.
With that in mind, we created our Helser Brothers Reward Program, or HB Bucks for short, to help our clients provide top-notch quality hardware to their customers for a reasonable price while still getting compensated for their hard work. If you haven’t heard of this program, or are confused or uncertain about it, keep reading to learn the ins and outs of your HB Bucks.
How to Earn HB Bucks
The easiest way to earn Bucks is to purchase from our online store. For every $20 you spend, you get 1 point. Each point is equal to $1 and can be used to get discounts on future purchases.
There are other ways to earn bucks, such as:
- Referrals
- Sharing and Following us on Social Media
- Completing your Gratisfaction profile
- Awards for contests and giveaways
You won’t earn points for items purchased with points or for any shipping fees.
So if you zero out your order using your points, you will not earn any points for that order. However, if you use your points and still have a balance to pay, you will earn points for the balance.
Example:Â I ordered $300 worth of product and applied all of my accrued points, resulting in the order being reduced to $150. I will earn 7 points (rounded down) instead of the 15 I would have earned if I spend $300.
How to Spend HB Bucks
We all know how easy it is to spend money and using HB Bucks isn’t much different. Here are two ways to redeem your bucks:
Step 1
When hovering over the cart icon in the upper right of the screen, you will see 2 options – View Cart and Checkout. You can redeem points in both options.
View Cart
This option allows you to see what you have put into your cart so far. You can choose to continue shopping or to go to checkout from here.
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Checkout
This option takes you directly to the check out page.
Step 2
In both cases, press ‘Apply’ to use your HB Bucks on the order.
HESLER HELPFUL TIP:
There is no option to choose the number of points used. The system is programmed to work like so:
If you have more points than the purchase amount, it will use the number of points equal to the purchase and deduct them from your total points.
Example:Â Currently I have 298 points available to spend, but my order is only $125. By applying my points, I will get my order for free and be reduced to 173 points.
If you have fewer points than the purchase amount, it will use all of the available points and you will need to pay the difference.
Example:Â If I were to purchase something for $350 and use my points, it would use all 298 available points and I would have to pay the remaining $52.
Step 3
Finish checking out to finalize the point use.
We will use the order amount before the points were applied to determine the cost of shipping. If you were spending $100+ on the initial order, we will honor the free shipping.
Your Profile
When you first log in, you will be met with a notice that says you can earn bonus points for filling out your profile. Like the other bonus points, this is optional.
Helpful Helser Hints
If you decide to fill it out, this is what you will be asked for:
- Birthday
- Gender
- Zip Code and Country
- Home and Work Phone number
Your birthday is the only one that will be shown on your profile.
You will also have the ability to upload a profile image (recommended size is 300 pix x 300 pix) as well as enter a brief description of yourself.
You can access your profile through the “My Account” Button in the top right corner of the website.
Settings Menu
Home
The Home option brings you back to the landing page with the Earn and Referral tabs.
My Lifetime Points
This button brings you to a page that shows your current redeemable points as well as three columns that show any points on hold, available points, and the number of points you have redeemed so far
Order History
The Transaction History option brings you to a page that shows the records of your points earned and spent. It also shows what order is associated with each point redemption.
Chat with us! (Click on chat option in lower left)
Call Us at 480-497-8191
Email Us at information@helserbrothers.com