Even before the 2020 pandemic pushed everyone into the pool, many companies had begun to test the waters of eCommerce. We are one of these companies and over the years, we have continuously attempted to keep up with online technology and consumer needs, adding new options and information to make the shopping experience easier than ever.
Except for heavily customized hardware, we offer all of our hardware online. We also offer perks like the HB Buck rewards, digital guides and resources, quick ship hardware, and bulk workroom supplies. There is no better time than the present to try ordering your Helser Brothers hardware online, both for your ease and to help us continue to improve.
Whether you have an existing onsite account but not a website account, or you have neither, the quickest option to get both is to register online. This can be daunting to those who prefer using pen and paper, so please use this guide to ease the stress!
STEP 1
Go to www.helserbrothers.com/register
If you cannot use the link above or just wish to access the registration page in another way, go to www.helserbrothers.com.
For computer users, there should be “Register” in the upper right of the page, between log on and the search symbol. Click the link to go to the registration page.
For small tablet or phone users, look in the upper right for 3 parallel lines. Clicking on this will bring up a menu with the same options seen on the desktop. Click on ‘Register’ to go to the registration page.
STEP 2
Create your Password. Passwords are case sensitive and must contain:
- At least 1 capital letter
- At least 1 number
- 8 or more characters
We recommend using a mix of capital and lowercase letters, numbers, and symbols.
Helpful Helser Hint If you contact us regarding a lost password, we cannot provide the current password. However, we can set up a temporary password that you can change once logged in. |
STEP 3
Enter your email. This will serve as your username and the main mode of contact.
Please use an email that will be checked regularly and is accessible to others when you are not available. Account related information will be sent to this email, so make sure it is secure and not available to those outside of your business.
When logging in, type the entire email (including the @address) as the username.
STEP 4
Fill out the information about your business. Make sure the business name and billing address are the same as the name and address on your resale license.
Helpful Helser Hint A business website is not required, but we can use websites as a means to vet if applicants are in the trade. See STEP 7 for more information. |
STEP 5
Indicate if your billing address is:
- Able to receive USPS mail
- The same as the shipping address
If the answer is no to either or both of these, fill out a shipping address below it.
Drop Shipping and Blind Shipping are both available upon request. Upon ordering, you will need to provide the recipient’s address and phone number (This must be the recipient’s phone number as required by FedEx). If blind shipping, you will also need to notify us when ordering so we can use the proper paperwork and packaging.
Helpful Helser Hint We use USPS for small packages, samples, and guides, so we need to have an address that can receive US mail. This address does not have to match the address on the resale license or billing, but a PO Box cannot be used as a shipping address. |
STEP 6
You are not required to fill out the referral section, but it is very helpful to us in determining the best way to interact with our audience.
Alternatively, you can use this box to indicate whether or not you are an existing onsite customer. Existing customers will already have an account onsite and, presumably, a resale license on file. This will negate the need to upload another copy.
STEP 7
The final step is submitting your Resale License or certificate. You can upload a scanned or photographed (preferably the former) copy using the upload option at the bottom of the registration form.
As a wholesaler, we cannot provide pricing or purchasing options to those who do not have a reseller’s license in the interior design trade. This is to protect the client, both in case of an audit and their customers attempting to cut out the middleman.
Helpful Helser Hint The following are two situations and solutions where a resale certificate is not available. 1. Your business is located in Alaska, Delaware, Montana, New Hampshire, or Oregon (states that do not issue resale licenses). 2. You have an onsite account and we already have a resale license on file for you. In the case of #1, you can put your website or business based social media page (IE Houzz, LinkedIn, Google My Business, and Facebook) in the ‘Website’ section. This will be used to verify your status as a business. Please note that several states have hefty fines and other punishments for those who misrepresent their resale status, so we may ask you for further verification even if you have a website. This is for your safety as well as ours. In the case of #2, please notate that you have an account in the ‘Notes’ box at the end of the form. The account must have the same name, address, etc. as the application. We will compare and approve provided the account and registration match. If you have changed company information (Such as name or address), we will need an updated copy of your resale certificate. |
Once you have submitted your application, you will be sent to a verification page. Expect an email to appear shortly after that verifies your application has been submitted and contains your login credentials.
Please give us at least 24 hours to process your application. We strive to accept them the same day they are sent in, but this may be held up if we need to take additional actions to verify your resale status. Keep in mind that we generally do not process applications during the weekend, holidays, or after working hours.
Once accepted, you will receive another email that notifies you of your acceptance and provides your login credentials (just in case they were changed for any reason). At this point, you can reload the website and log-in. You should now be able to see pricing and the option to load a product to your cart.
Please stay tuned for more blogs explaining how to order various types of hardware, both on and offline!